Returns & Exchanges
At TOKON SHOP Global, we strive to ensure every fan is satisfied with their official sports merchandise. If your order doesn't meet your expectations, you can return eligible items within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and the names of the items you wish to return or exchange.
Prepare the Merchandise
Ensure all items are in their original, unworn condition with tags attached and packed securely in the original shipping materials.
Ship the Package
Affix the provided return label or use a tracked shipping service to send the items back to our international distribution center.
Quality Check and Refund
Once our warehouse team inspects the gear, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing